Training Delivery - Effective Communication Skills

Good communication skills are essential when training adults. Resources provide helpful information on how to communicate most effectively with participants. These tools will help you develop training messages, provide facilitation tips, and offer ways to improve presentation skills for personal growth as a trainer. You’ll find icebreakers and information on presenting PowerPoint presentations and trigger films to promote lively discussion. If you are a training coordinator or curriculum developer, share some of these forms with trainers you work with or include them in training manuals for a train-the-trainer course.

  • Becoming an Effective Communicator
    File Type:
    Word Document
    Pages:
    3

    A guide to assist trainers with the stages of presenting a message: Planning the message (e.g., understand their audience, identify their training objectives, and decide on types of effective teaching tools); preparing the message (e.g., introductions, engaging the audience, developing approaches to establish themes, and ways to summarise and conclude the training); and delivering the message (e.g., effective speaking styles, how to transition to new topics, body language, and using interesting and engaging visual aids such as slides, overheads, and flip-charts).

  • The Calm and Competent Trainer: How to Facilitate Effectively
    File Type:
    Word Document
    Pages:
    2

    A guide for trainers with group facilitation tips on how to build trust (and ensure confidentiality); give respectful, helpful feedback; encourage participation; and maintain a positive feeling throughout training. It also includes tips on being sure course content gets covered, modeling good communication skills, and preparing easy-to-read handouts that facilitate learning.

  • The Calm and Competent Trainer: Characteristics of an Effective Trainer
    File Type:
    Word Document
    Pages:
    1

    A guide to assist trainers to deliver training and demonstrate calm, competence, and confidence through their attitude, professional credibility, cultural sensitivity, ability to include everyone in the training process, and ability to effectively manage the group while growing and learning along with it.

  • Improving Lectures
    File Type:
    Word Document
    Pages:
    2

    A guide to assist trainers with their training delivery, providing tips for making lectures lively and critically stimulating. Areas addressed include encouraging your audience to learn by understanding their cultures and concerns, personalising your presentation as a way of connecting, pacing your presentations to avoid participant boredom, and using techniques involving active learning.

  • Presentation Skills Checklists
    File Type:
    Word Document
    Pages:
    1

    An evaluation checklist—used at the end of a presentation—for reviewing the speaker's/presenter's delivery, content, visual aids, and body language. The speaking qualities in these four areas help assess the presentation and give the speaker a good idea of how well she or he connected with the audience; delivered a clear, concise and interesting presentation; helped the audience feel comfortable; and used visual aids in an easily accessible way.